TERMS AND CONDITIONS
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All orders are subject to availability
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Delivery
(i) Free delivery will be made to Hong Kong Island, Kowloon and the New Territories for purchases over HK$3,000
(ii) For delivery charges to ferry pier, airport, certain wine cellars, Discovery Bay, Sheung Shui, Sai Kung, Yuen Long and outlying areas, please enquire at The Wine Company Limited (TWC) at time of order
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Payment
(i) For properly arranged credit accounts, payment is due after 30 days of invoice date
(ii) For all other orders, payment is required in advance of delivery
(iii) The right is reserved to charge interest at the rate of 1.5% per month on overdue accounts. Should any amount be overdue the all accounts on any accounts become payable immediately
(iv) Payments are accepted by cash, bank transfer or credit card. The payment should be made payable to “The Wine Company Limited”
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All goods should be examined on delivery. Any missing or damaged goods should be noted on the delivery document and promptly reported to TWC. Otherwise any breakages or shortfall shall be deemed to have occurred thereafter
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Any refund or exchange due to the requirements of wine quality problems is only available when valid original invoice is provided. Refund and exchange will only be applicable on wine or champagne below HK$500 (per bottle) and less than five years old. In case of any disputes, TWC reserves the rights to make final decision
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Ownership of all goods delivered to a buyer remains with TWC until the buyer has paid all sums due to TWC on any account
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Office Opening Hours
The office of TWC is open from Monday to Friday 10:30am-6:30pm excluding public holidays
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Shop Opening Hours
The shop of TWC is open from Monday to Friday 12:30am-8:00pm and Saturday 1:00pm-7:30pm excluding public holidays
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Please note that in certain cases we may run a credit check on customers; this will be kept completely confidential. The customer has a right of access to all information we hold regarding their credit status
REFUND AND EXCHANGE POLICY
Any refund or exchange due to the requirements of wine quality problems is only available when valid original receipt is provided. Refund and exchange will only be applicable on wine or champagne below HK$500 (per bottle) and less than 5 years old.
Customer is requested to examine the goods before he/she make the payment. The Wine Company Limited does not held the responsibility of any breakage, leakage or any accidental or artificial harm occur outside our shops.
It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, immediately at the time of delivery. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
Effective from I April 2015 onwards, The Wine Company Limited will implement the
"Environmental Levy Scheme on Plastic Shopping Bag" and is valid for every paper bag and non-woven bag provided.