Privacy Policy

The Wine Shop (The Wine Company Limited) is committed to safeguarding the privacy of registered members of our website, as well as any visitors who participate in, access, or sign up for our services, activities, or online content.

We will keep your personal data confidential and ensure that our policies and practices regarding the collection, use, retention, disclosure, transfer, security, and access to your personal data comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of the Hong Kong Special Administrative Region ("PDPO").

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USE OF PERSONAL DATA

Your personal data provided to us will be used and retained for the following purposes:

• Processing your application to become a Registered Member;

• Providing you with our services;

• General management, operation, and maintenance of our website;

• Providing you with regular communications about our retail business and associated benefits;

• Processing your orders for purchases at our stores, including verifying your payment details and status;

• Administering members' benefits, prizes, or competitions that you have entered;

• Conducting data sorting and analysis to better understand your characteristics and buying behavior, and to deliver services more tailored to your needs;

• Investigating complaints, suspected suspicious transactions, and conducting research for service improvements.

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DIRECT MARKETING

With your consent, we intend to use the personal data collected from you for direct marketing purposes. This may include your name, telephone number, email address, contact address, social media details, purchase history and preferences, browsing records, and personal interests. Such data may be used to promote our services.

We may contact you via mail, telephone, social media, SMS, text/picture/video messages, fax, or email. If you prefer not to receive direct marketing communications, you may opt out at any time by updating your preferences in your registered account or using the unsubscribe link provided. We will cease using your personal data for these purposes upon receiving your request, free of charge.

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CONTACT US

For any requests related to the matters outlined above, please submit them in writing (via post or email) to the following address:

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The Wine Company Limited
7/F, Hong Kong Chinese Bank Causeway Bay Centre
42-44 Yee Wo Street
Causeway Bay, Hong Kong

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Email: sales@thewineshop.com.hk